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Custom print orders:
If there are any issues with your custom print order, please report them to us within 5 business days and we will work with you to rectify the problem. We cannot be held responsible for issues discovered outside of that time frame.
Damaged/defective product, incorrect counts, or prints differing from approved mock ups are acceptable grounds for potentially reprinting or receiving a credit.
Online Store pre-printed items:
Please contact us within 14 days to return any unused product for a refund less the return shipping cost.
Custom print orders:
The custom print order process starts the minute an invoice is paid. This includes purchasing garments, preparing art, and making screens. Your order can be cancelled as long as nothing has actually printed, however you will be responsible for the portion of work already completed. This includes shipping merchandise back to the manufacturer, and a $50 fee per screen made.
Online Store pre-printed items:
Please cancel the order ASAP before it is shipped.
